Questions about FINTRAC compliance monitoring? Our team is here to help.
Quick answers to common questions. For more detailed information, see our How It Works page.
You can sign up and start monitoring your compliance in less than 5 minutes. Get immediate access to all features of your chosen plan.
Yes! Our Enterprise plan can be customized for organizations with unique requirements. Contact sales@vitaiq.ca for a custom quote.
Absolutely. You can upgrade or downgrade your plan at any time through your account settings. Changes take effect at your next billing cycle.
Yes. We use bank-level encryption (AES-256), SOC 2 compliant hosting, and follow strict Canadian privacy laws (PIPEDA). See our Privacy Policy for details.
VitaLaw Monitor is a compliance monitoring tool, not a consulting service. However, we can refer you to qualified FINTRAC compliance consultants if needed.
We provide setup guides and email support for all plans. Professional and Enterprise customers receive priority support and onboarding calls.
Our team is available during the following hours (Eastern Time):
Monday - Friday
9:00 AM - 6:00 PM ET
Saturday
10:00 AM - 4:00 PM ET
Sunday
Closed
Holidays
Limited availability
Enterprise customers: 24/7 emergency support available via dedicated Slack channel
Email inquiries sent outside business hours will be answered on the next business day.
Start monitoring FINTRAC compliance today.